Healthcare providers are at a premium in smaller cities like Trinidad and neighboring Raton, N.M., so when Dr. Rodney Gross, Chief Executive officer (CEO) of Noesis Integrated Health of Raton, Inc. announced that his firm would begin holding office hours on Monday, June 15 at the Sunrise Medical Clinic Building, formerly Family Practice Associates, at 411 S 3rd St. in Raton, it was very big news for area communities. Dr. Gross, a licensed family medical practitioner, made his remarks at the regular monthly meeting of the Regional Agency Intervention Network (RAIN) which was held at The Center for Community Innovation, located at 130 Park Ave in Raton, on Thursday, July 11, before a crowd estimated at 25 interested local healthcare providers and citizens.
Gross said the new facility, which he co-owns, was fully licensed by the State of New Mexico as a Behavioral Health Agency (BHA) to perform integrated behavioral health services and therapy. Noesis shared the building with Sunrise Medical Group. “This is a fully integrated model that works with Primary Care, hospitals and urgent care in facilities across the state,” Dr. Gross said. “We’re headquartered in Santa Fe, but one of the first areas we wanted to open was in Raton. We’re excited to do that. We’ll also be doing children’s therapy. We will try to service Union County, N.M. out of this office, so our goal is to get everything established here, though it will take us a couple of weeks to settle in.
“We have nurse practitioners coming to do MIT and Med Management which will eventually be done with telemedicine. The whole model we’ve built is around access. In this state and around the U.S. people are waiting weeks to get in to see a doctor, and then they’re waiting more weeks to get a diagnosis. You can’t get into services unless you have the diagnosis, so we’ve designed this model as a full circle continuity of care that gets everybody assessed, and assigned if they meet the criteria, to a Community Support Worker (CSW) through the Certified Coding System (CCS) program. Those individuals are kind of like the boots on the ground, so we can mobilize them. If there’s an issue and we get a referral, our job is to get an assessment done as soon as possible and get them assigned to that CSW and begin the services and not lose them within the system. We think we have a great model that can be deployed immediately. Right now we’ve deployed two therapists, and then we have our whole network of therapists across the state. We did a survey through Indeed.com application process to all parts of New Mexico and got over 400 licensed medical applicants to apply. Many of them are licensed Medical Social Workers (MSW) who never furthered themselves to become independently licensed therapists. MSW’s can initiate these assessments, but to get people in it still has to be signed off on by a licensed therapist or Director of Clinical Services, which we just hired yesterday.”
Dr. Gross is a disabled U.S. Army Special Forces veteran whose service left him with just one functioning eye and lung, and he described the range of services that would be available through the Noesis facility. He went on to praise his highly competent staff, whose goal was to get all potential patients together in one place, with outreach services available for people in remote areas.
GrowRaton leader Paul Jenkins helps organize the RAIN meetings and asked Gross asked how someone who currently doesn’t have a medical therapist could seek Noesis’s services. Gross said Noesis had a lot of work to do to publicize its presence in Northeastern New Mexico, “Our therapy program will be advertising its phone numbers,” Dr. Gross said. “I’ve sent some people links for referrals that go straight to our referral services. It’s all Health Insurance Portability and Accountability Act (HIPAA) compliant. There are walk-in referrals and we’ll be making all those things available. We’ll be making it very easy for potential patients to get in, and its all based on access to the system. The foundation of everything we’ve created is about access, to get these people in, to get them assigned to services in the various programs. That’s where the trust is built. That’s the boots on the ground. A lot of those workers have been there and done that. They know what these individuals are thinking, what they go through, and I think that’s very important.”
The phone number for Noesis Integrative Health of Raton is 575-445-2754. The mailing address is at 411 S. 3rd St., Raton, New Mexico 87740-2643.